Refund policy

We hope you love your Tameside Vikings merchandise. If there is a problem with your order, please contact us and we will be happy to help.

Changing Your Mind

For eligible items purchased online, you have the right to tell us that you wish to cancel your order within 14 days of receiving it.

Once you have told us that you wish to cancel, you have a further 14 days to return the item.

Items should be returned unworn, unwashed and in their original condition. You may examine and try on clothing in the same way that you reasonably would in a shop.

Unless an item is faulty, damaged or incorrect, you will normally be responsible for the cost of returning it to us.

Made-to-Order Items

Many products sold through the Tameside Vikings Store are produced to order. This means production may begin shortly after your order is placed.

Being produced to order does not affect any cancellation or return rights you have under applicable UK consumer law.

Items that have been genuinely personalised or made to your individual specification may have different cancellation rights. Where this applies, this will be made clear before you purchase.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, defective, misprinted or is not the item you ordered, please contact us as soon as possible.

Please provide your order number, a description of the problem and photographs showing the issue where appropriate. This will help us investigate the problem with our fulfilment partner.

Nothing in this policy affects your statutory rights in relation to faulty goods, goods that are not as described or goods that are otherwise not supplied in accordance with your legal rights.

Refunds

Once an eligible return has been received and processed, your refund will be made to the original payment method.

Where required by law, the original standard delivery charge will also be refunded. If you selected a more expensive delivery option, we are not required to refund the additional cost above the standard delivery charge.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Exchanges and Sizing

Please check the product's size guide carefully before ordering.

If you would like to exchange an eligible item for a different size, please contact us. Because our products are produced to order, we may ask you to return the original item and place a new order.

Contact

To request a return or report a problem with your order, please contact:

s.tucker@tamesidevikings.com